Eligibility And Non-Eligibility Conditions for Refund

  1. The product must be returned within 7 days of the delivery date.

  2. The product must be in its original condition, unused, and with all original packaging and accessories.

  3. Proof of purchase (such as a receipt or order confirmation) must be provided.

  4. Refund or Exchange not valid for Customer's Change Of Mind.

  5. Refund or Exchange not valid for International Customers.

  6. Refund or Exchange not valid for bulk purchases or custom items unless damage or carelessness from our side.

How to Request a Refund

  1. Contact our customer service team via whatsapp at +977-9811613574 with your order details, picture or video of product and reason for the return.

  2. Our team will review your request and provide you with further instructions, including the return shipping address.

  3. Once the product is received and inspected, we will notify you of the status of your refund.

Refund Process

  • Approved refunds will be processed to your original payment method within 1 to 4 Business Days.

  • Please note that shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a product defect or error on our part.

Exchanges

If you would like to exchange an item, please contact our customer service team to arrange the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 7 Days of receiving your order. We will provide a replacement or issue a full refund, including shipping costs, as applicable.

Contact Us

If you have any questions about our refund policy, please contact us at:
+977-9811613574